Your privacy on this website
The privacy of our customers and visitors to this website is of great importance to Hospital Plan Services Limited. Hospital Plan Services Limited and Chartis Insurance UK Limited our insurance provider are both member companies of Chartis Inc. Please read this Privacy Notice carefully as it explains how we use personal information that we collect about you and you provide to us.
What information is collected?
We collect the following information about you:
How we use personal information about you
Your information, including sensitive personal information relating to health or medical condition, will be kept secure and may be used in a number of ways, for example:
For these purposes, information may be shared with our international group companies, contractors and agents (including service providers). Information about claims may be put on a register of claims and shared with other companies, including insurers, for fraud prevention. We will share information with other third parties if required to do so by law.
We may transfer your information outside of the European Economic Area (“EEA”) for the above purposes, including for secure electronic storage. Whenever we transfer or share information outside, or inside, the EEA we ensure that it is protected.
If you give information to us about another person you will obtain that person’s permission beforehand to provide the information and for us to use it as described in this Privacy Policy. We may inform such individuals of how we obtained their contact details.
In the event that Hospital Plan Insurance Services, our insurance provider Chartis Insurance UK Limited or any other member company of Chartis Inc , or any part of the business of these companies, is sold or transferred at any time, the personal information we hold about you may form part of the assets sold or transferred, although the information will only be used in accordance with this Privacy Policy. In the event that we, our insurance provider Chartis Insurance UK Limited or any other member company of Chartis Inc intends to sell or buy any business or assets, we may disclose personal information which we hold about you to the prospective seller or buyer of the business or assets.
Marketing
By providing your information to purchase our products you agree for your personal information to be used and shared by us in the ways described in our Privacy Policy. This includes sending you marketing information about goods and services offered by us, other member companies of Chartis Inc (including Chartis Insurance UK Limited and UNAT Direct Insurance Management Limited) and preferred third party companies by post, telephone, e-mail or mobile message.
If you do not want us to use your information in this way, or to pass your details to third party companies for marketing purposes, please tick the relevant box(es) on your product application form, inform one of our call centre agents or contact us at info@hpis.co.uk or HPIS, Mailing Exclusion Dept., 96 George Street, Croydon CR9 1BU.
Access to information and correction of inaccurate information
You have a right to request a copy of information that we hold about you. You can also ask us to correct or remove inaccurate information.
You may:
by writing to our Data Protection Officer by e-mail to DataProtectionOfficer@chartisinsurance.com or by post to Data Protection Officer, Chartis Insuance UK Limited, The Chartis Building, 58 Fenchurch Street, London EC3M 4AB.
We may make a small charge to provide access to your information.
Monitoring and recording of telephone calls
All telephone calls which you make to any telephone number on this website may be recorded and monitored by us to ensure our mutual security, consistent quality of service and to carry out staff training.
Cookies - Information about your general internet usage is collected using an internet browser feature known as “cookies”. Cookies are text files containing information which are stored on the hard drive of your computer to collect standard internet log and visitor behaviour information. Cookies help us to:
Cookies alone cannot be used to disclose your individual identity. The information which they contain identifies your internet browser, but not you, to our internet servers when you visit this website.
You may refuse to accept cookies by activating the setting on your internet browser which allows you to refuse cookies. However, if you select this setting you may be unable to access or use certain features of this website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you access this website.
Security of information on the internet
We will do our best to protect your personal information when we receive it by using strict procedures and security features to try to prevent unauthorised access. However, this website is on the internet and the transmission of information via the internet is not completely secure. We cannot guarantee the security of your information when it is being transmitted to this website and therefore any transmission of information to this website is at your own risk. We cannot guarantee that any information that you may voluntarily disclose on the internet outside of this website is kept private. We also take no responsibility for private information that you disclose whilst on the internet.
Website passwords
Where we have given you (or where you have chosen) a password which enables you to access certain parts of this website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Other websites
This website may, from time to time, contain links to and from the websites of our partner networks, advertisers and other Chartis Inc. member companies, for example Chartis Insurance UK Limited and UNAT Direct Insurance Management Limited. If you follow a link to any of these websites, please note that these websites have their own privacy notices and that we do not accept any responsibility or liability for these policies. Please check these notices before you submit any personal information to these websites. If you have any questions regarding privacy of your information on other sites on the internet, we suggest that you contact those websites directly.
Changes to this Privacy Policy
We review this Privacy Policy regularly and will place updates on the webpage. Where appropriate, we may also notify you of certain changes to this Privacy Policy by e-mail.