Welcome to Hospital Plan Insurance Services

We are always listening to what customers tell us about their plan.  As a result, we’ve made some beneficial changes to our products and services providing improved benefits as well as clearer documentation.

This website has been developed to provide policyholders with additional information about the policy changes, and to answer your questions.

It includes a summary of the changes, an easy-to-use question and answer section and you can also view your old and new policies.

If you need any further information or can't find what you are looking for, just call us on 0845 075 6663



Customer Charter

Our London based Customer Services team are dedicated to taking calls promptly and offer accurate, relevant help and advice.

Our staff all have extensive training to ensure we can answer your queries quickly and efficiently.

We are committed to developing our staff to demonstrate integrity, respect and to take responsibility ensuring that our customers are at the heart of everything that we do.

We assess claims as quickly as possible once we have received all the required documentation, so we don't keep you waiting.

What our customers say...

"I have always found that the service I receive is 1st class and couldn't be bettered."

Mr McCormick from Liverpool
Customers have kindly given permission to publish their comments but to protect the identity of our customers, photographs have been posed by models.

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Hospital Plan Insurance Services is an Appointed Representative of AIG Europe Limited which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (FRN 202628 ) This can be checked by visiting the FCA website www.fca.org.uk. Registered office: The AIG Building, 58 Fenchurch Street, London EC3M 4AB. Registered in England 2100356.
The content of this site is directed at persons within the UK. Calls may be recorded or monitored for verification purposes.